AI receptionist

An AI receptionist is an AI voice agent set up to do a front-desk job. It answers calls to your business number, greets callers in your business name, and works through what they need in plain conversation rather than a keypad menu. Many also answer website chat and text messages from the same knowledge.

How it works in a business

The receptionist is given approved information about your business: services, hours, service areas, policies and common questions. It is connected to your calendar and CRM, so it can check availability, book appointments and log each call with a summary. When a caller needs a person, or asks something outside its instructions, it transfers the call or takes a detailed message for your team.

Good setups decide in advance what the AI handles alone, what it hands to a human, and what it never discusses. They also follow the rules on call recording consent and disclosure where the business operates.

An AI receptionist differs from an IVR, which routes callers through fixed menus, and from an answering service, where human operators take messages.

How it relates to Worcia

An AI receptionist is the core of Concierge, the Worcia service that answers calls and messages with AI voice and chat agents. For pricing models in the market, see AI receptionist cost. For a side-by-side view of the alternatives, see AI receptionist vs answering service vs hiring.