Refund & Payment Policy

This policy forms part of our Terms of Service. Your Engagement Agreement (the written scope, quote or proposal for your project) sets the exact amounts and dates. Where it differs from this page, the Engagement Agreement wins.

1. How we price work

1.1 We do not publish prices or packages. Each stage is quoted in writing before it starts, so you see the cost before you commit to it.

1.2 The Growth Call is free and creates no obligation.

1.3 The price you accept is the price you pay for that scope. If we underestimated our own work, we absorb it. The price changes only through a change you approve in writing (section 8), or where a long pause on your side means the remaining work must be rescheduled (section 7).

2. Growth Blueprint

2.1 The fee. The Growth Blueprint is a fixed fee, quoted on your Growth Call and invoiced before the work starts.

2.2 The credit. If you go ahead with the Build Sprint your Blueprint quotes, the full Blueprint fee is credited toward it. The credit applies while that Build Sprint quote is valid, as stated on the quote.

2.3 Refunds. If you cancel before Blueprint work starts, we refund the fee in full. Once work has started, the fee is not refundable. If you decide not to go ahead with a Build Sprint, the Blueprint is still yours to keep and use.

3. Build Sprint payments

3.1 The initial payment. A Build Sprint starts with an initial payment. It reserves your build slot and covers onboarding: setting up accounts, access and environments, a security review, and the time we spend learning your systems well enough to build against them. It is not refundable.

Here is why. We are a small team and we run one schedule. When your dates are booked, we stop offering them to anyone else and turn other work away. If an engagement ends shortly after it starts, that time cannot be resold at short notice. The initial payment covers that risk, and it is why we can commit to dates at all.

3.2 Milestones. Before work starts, the Build Sprint is split into milestones. Each has a defined deliverable, a fixed price and an agreed definition of done. Each milestone is invoiced when it is agreed and paid in full before it starts, and we demonstrate the previous milestone to you first. We do not start work you have not paid for, and you do not pay for work we have not defined.

3.3 Final payment. The last payment is due at handover, before the final transfer of code, credentials, infrastructure and documentation.

3.4 Ownership. Each deliverable becomes yours when the invoice that covers it is paid, as set out in the Terms of Service.

4. What is refundable

4.1 How refunds are paid. Refunds are paid within 30 days of the engagement ending, to the account the payment came from.

4.2 Work in progress is not pro-rated. We do not invent a percentage for a half-built milestone. Instead, we hand over everything built to that point, in a usable state, so you are never left with nothing for your money.

4.3 A change of direction is not a defect. If your priorities change, budget moves elsewhere or the team that commissioned the work is reorganized, you can stop at any time, and unstarted paid milestones are refunded. Work delivered or in progress is not, because the time behind it was already spent.

4.4 Payment buys the build, not a guaranteed outcome. A milestone that meets its agreed definition of done has been delivered. It does not become refundable because a business result did not follow. If there is a number you need to rely on, ask us to write it into the scope as an acceptance criterion before you sign.

4.5 Your legal rights. Nothing in this policy limits any right to a refund that the law gives you and that cannot be excluded.

5. Scale Partnership

5.1 The Scale Partnership is billed monthly. Each month's work (optimization, new automations, reporting, support and fixes) is agreed in writing.

5.2 You can cancel with 30 days' written notice, for any reason. Fees for the notice period are payable, and work continues during it.

5.3 You keep everything you have paid for. You do not need a Scale Partnership to keep or run what we have built.

6. Currency, payment methods and costs

6.1 Currency. Invoices are issued in US dollars unless your Engagement Agreement says otherwise.

6.2 Methods. You can pay by bank transfer or, if we use a payment processor, through a hosted payment page linked from the invoice. We never store payment card data on our servers. We do not accept cash, or payment from a third party we have not agreed to in advance.

6.3 Transfer costs. Your bank's fees, intermediary bank fees and currency-exchange costs are yours. The amount on the invoice is the amount that must arrive. If a payment arrives short, the difference is still outstanding, and the milestone counts as paid only when it is settled.

6.4 Timing. Our team works from Pakistan and our clients are worldwide, so payments often cross borders and can take several business days to clear. A payment counts from the day the funds clear, not the day they are sent.

6.5 Taxes. Fees do not include taxes unless the quote says so. You pay any taxes and duties that apply.

7. Late payment and pausing work

7.1 Invoices are due on the date shown on them. If a payment is late, we tell you once, plainly.

7.2 If an invoice is still unpaid 14 days after its due date, we pause the engagement. We do not quietly slow down and let the bill grow.

7.3 A pause has consequences. Your build slot returns to the schedule and may go to another client. Restarting means starting on the next available dates, and the remaining work may be re-quoted if the original price assumed continuous work.

7.4 While an invoice is outstanding, nothing new transfers: no new code, credentials, production deployments or repository access. Everything you have already paid for is handed over regardless. We never withhold your own systems or your own data.

8. Changes to scope

8.1 Scope is fixed per milestone. That is what makes a fixed price possible.

8.2 If you want something outside the agreed scope, we quote it in writing, as a change or a new milestone, before we build it. You see the cost first and are free to decline. We never do extra work and invoice for it afterwards.

8.3 Small adjustments inside a milestone, such as wording, layout or thresholds, are part of the work and are not billed. Anything that changes a deliverable, adds an integration or moves the timeline is a change.

9. Cancellation

9.1 By you. You can cancel an engagement at any time, in writing, for any reason. Paid milestones we have not started are refunded. The initial payment, delivered work and work in progress are not.

9.2 By us, for cause. We may end an engagement for sustained non-payment, a request that breaks the law or our Acceptable Use Policy, or conduct toward our team that we will not accept. If we do, paid milestones we have not started are refunded on the same terms, and nothing else is.

9.3 By us, for our own reasons. If we end an engagement for a reason of our own, such as being unable to deliver, we refund every milestone that is not finished, including one in progress, and hand over everything that exists. When the failure is ours, that is the right outcome.

9.4 However it ends, we hand over what has been built and paid for, along with your data and access.

10. Questions and payment disputes

10.1 Come to us first. Email hello@worcia.com (opens in a new tab) with "Billing" in the subject. We reply within one business day, then review the invoice, the agreed definition of done and what was delivered against it. Most disagreements about payment are really about scope, and most are settled in a conversation.

10.2 Card disputes and payment reversals. These exist for fraud and non-delivery. If one is raised against work that was delivered, we will respond to it with the invoice, the agreed scope and the delivery record, and we may pause the engagement until it is resolved. This does not limit any right you have under the law or your card agreement.

10.3 Ask before you pay. If any part of this policy is unclear, or you would prefer a different milestone structure, raise it before you accept a quote. Terms are far easier to agree at the start than to unpick later. How engagements work is summarized on our engagement page.