01Notturno · Concierge
Concierge. Every call answered. Every lead worked to a close.
Concierge is Worcia's team of AI sales and service agents: receptionists, appointment setters, inbound sales reps and closers, and verifiers. On your phone line, website and messaging channels they work as Viola, or a name you choose, in seconds, 24 hours a day: they answer, qualify, book, sell, verify and hand off to a person whenever a conversation needs one.
At a glance
- What it is
- AI agents that staff your front desk and your sales floor: they answer every call, chat and message in seconds, 24/7, as Viola, then book, sell, verify or hand off.
- Measured by
- Time to first response · Answer rate · Booked appointments · Handoff quality
- Part of
- Notturno(we automate), one of three pillars delivered by one team
01Who it's for
Any business whose phone, inbox or chat is the front door to revenue, and any sales team that needs more hands: if a missed call, a slow reply or an unworked lead loses a sale, Concierge is the first engine to build.
- 01A clinic booking new patients after the front desk closes
- 02A home services company triaging emergency calls at night
- 03An online store answering pre-sale questions from its real catalogue
- 04A law firm running intake and conflict-check questions before a consultation
- 05A sales team whose inbound leads are qualified, pitched and closed around the clock
- 06A lender or insurer verifying applicant details before an adviser calls
Examples, not a list of who we serve: if your business runs on customers, it applies. Industries
02See it work
What it does, step by step.
03What's included
Everything inside Concierge.
Receptionist
Inbound, after-hours and overflow calls answered on the first ring, in your business's voice, at 9 PM or during a lunch rush.
Appointment setter
Qualifies each lead against your criteria and books the right ones straight into your calendar.
Inbound sales and closers
Works your inbound leads like a trained sales team: discovery, objections, offers and the close, inside the limits you set.
Verifiers
Confirms identities, orders, appointments and lead details before your team spends time on them.
Website chat
Answers from your real services, prices and policies, not the open internet.
WhatsApp, SMS, DMs and email triage
One front desk across the channels your customers already use.
FAQs
Opening hours, service areas, what to bring, how long it takes. Answered consistently, every time.
Booking
Straight into your calendar, with the details your team needs to prepare.
Consented outbound callbacks
Calls back missed callers and web leads who asked to be contacted.
Human handoff
Transfers or escalates with the full conversation attached, so nobody asks twice.
04Before and after
The same workflow, with and without it.
Drag the slider, or use the arrow keys, to compare.
Before
- 01Call rings out after 6 PM and goes to voicemail
- 02Caller hangs up without leaving a message
- 03Next morning, someone listens to messages and calls back
- 04By then the caller has booked with a competitor
After
- 01Call is answered in seconds, day or night
- 02Viola greets them by name and asks what they need
- 03Need, urgency and location are captured; the slot is booked
- 04Confirmation text goes out; the lead is in your CRM
06What it is not
Clear edges.
- Not a phone tree. Nobody presses 3.
- Not a chatbot that guesses. It answers from what is true about your business, and says when it doesn't know.
- Not a replacement for your team. It handles the repeatable conversations and hands the rest to a person.
- Not a cold robot. Viola greets every customer by name, in your business's voice, and a person is one request away.
07Works with
If it has an API, we connect it.
Integrations are listed by category. No logos: we only show a partner badge when the partnership is real.
- Phone systems
- Your existing number, call forwarding, SIP and cloud telephony
- Calendars and booking tools
- Calendar and scheduling software with an API
- Messaging channels
- WhatsApp Business, SMS, website chat, social DMs, email
- CRMs
- Your current CRM, or the one we set up in Cadenza
08What we measure
Targets agreed up front. Measured from your baseline.
Definitions, not promises. Your targets are set in your Growth Blueprint.
01Time to first response
Seconds from a customer's first contact to a meaningful reply. We report the median and the 90th percentile.
02Answer rate
Share of calls and messages answered, by hour of day, including after hours.
03Booked appointments
Appointments booked per 100 inquiries, by channel.
04Handoff quality
Share of escalations a person resolves without asking the customer to repeat themselves.
09Go deeper
Concierge in practice.
Use cases
Questions about Concierge
How does it introduce itself?
By name, as Viola or the name you choose, in your business's voice. Calls carry a recording notice where recording is on, wording is configured to the rules where you operate, and customers can ask for a person at any time.
Can it really sell, not just answer?
Yes. It is trained on your offers, pricing rules, objections and closing steps, works inside the limits you approve, and passes anything outside them to a person. You see every conversation and its outcome in your CRM.
Does it sound robotic?
It is trained on how your business actually speaks: your services, your policies, your tone. It is tested against the real questions and objections your team hears before it takes a live conversation.
Can it keep our existing phone number?
Yes. In most setups your number stays the same and calls are forwarded to the agent for the hours and situations you choose, such as after hours or when lines are busy.
What happens when it can't answer something?
It says so, captures the details and hands off: a live transfer during staffed hours, or a callback task with the full conversation attached after hours.
More in Notturno
Put Concierge to work in your business.
A free 30-minute Growth Call. You leave knowing where your revenue leaks and what it would take to fix it.