Terms of Service

1. About these terms

1.1 Who we are. These Terms of Service ("Terms") are between you and Worcia, a US business operated by its founder, Hashim. Worcia is not yet a registered company; it intends to register in Wyoming, and until then Hashim runs it as an individual. "Worcia", "we", "us" and "our" mean Hashim trading as Worcia, and the company once it is formed (see section 20.3). "You" means the person using our website or Console, or the business that engages us, and anyone acting for it.

1.2 What they cover. These Terms cover:

• (a) worcia.com and the Lab, our interactive tools and demos;
• (b) Worcia Console, our client portal;
• (c) any work we do for you (an "engagement").

1.3 A signed agreement wins. For each engagement we agree a written scope, quote, proposal or statement of work (an "Engagement Agreement"). Where it conflicts with these Terms, the Engagement Agreement wins. These Terms cover everything it does not.

1.4 Related policies. These policies form part of these Terms: the Privacy Policy, Acceptable Use Policy, Refund & Payment Policy, Cookie Policy and AI Use & Disclosure. Where we process personal data for you, the Data Processing Addendum also applies.

1.5 Accepting these Terms. By using the website or Console, or by accepting a quote or Engagement Agreement that refers to these Terms, you agree to them. If you accept for a business, you confirm that you are authorized to bind it.

1.6 "In writing". In these Terms, "in writing" includes email and approvals or requests made in Worcia Console.

2. Using the website

2.1 What you may do. You may read our pages, print or save them for your own reference, and link to them. The text, design, code, graphics and the Worcia name and logo belong to us or our licensors. Do not republish them as your own, or use our name or logo in a way that suggests we endorse you.

2.2 General information only. The website describes what we do. It is not an offer, a quote, a warranty or professional advice, and nothing on it creates a contract. Scope, price and obligations are set only in an Engagement Agreement.

2.3 Accuracy. We work to keep the site accurate and current, but we do not guarantee that it is either. Examples labeled "Illustrative" or "Example" describe scenarios, not real clients or results.

2.4 Other websites. Links to other websites are for convenience. We do not control or endorse them.

2.5 Fair use. Use the website lawfully and in line with our Acceptable Use Policy. We may restrict access for anyone who misuses it.

2.6 Changes to the site. We may change, suspend or withdraw any part of the website at any time.

3. The Lab

3.1 What it includes. The Lab includes the Revenue Leak Calculator and other calculators, the Project Planner, a preview of Worcia Console, a demo of Concierge (our AI sales and service agents), and any other tools we add.

3.2 Estimates, not advice. Each calculator applies the formula it shows to the numbers you enter. Default values are labeled as examples. Results are estimates that depend entirely on your inputs. They are not financial advice, a forecast, a quote or a promise of results. The Project Planner's recommendations are a starting point for a conversation, not a scope or a quote.

3.3 Demo agents. Today the Lab shows a labeled demo transcript. When the live demo is enabled, you talk to software, not a person. It can be wrong, conversations are recorded, and nothing it says is an offer or commitment from Worcia. Do not share sensitive information with it. Usage limits apply. See AI Use & Disclosure.

3.4 Console preview. The Console preview uses clearly labeled demo data. It contains no real client information.

3.5 Shareable links. Calculator results and plans can be shared by link. The link contains the inputs you entered, so anyone you share it with can see them.

3.6 Provided as is. The Lab is free to use and provided as is. We may change or withdraw any tool at any time.

4. Not professional advice

Nothing on this website, in the Lab, or in any system we build gives legal, medical, financial, tax, accounting or regulatory advice. Our articles about laws, such as call recording or consent rules, are general information. Our systems process information. They are not qualified practitioners and must not be used as if they were. Get advice from a qualified professional before you act in those areas.

If you use a system we build in a regulated setting, that use carries its own obligations: approvals, record-keeping, disclosures and professional sign-off. Those obligations are yours, unless we agree in writing, for that engagement, to take on a defined part of them.

5. Worcia Console

5.1 Accounts. We create Console accounts for clients and the people they nominate. There is no public sign-up.

5.2 Keeping access safe. Keep your sign-in details confidential, and do not share accounts. Tell us at once at hello@worcia.com (opens in a new tab) if you think someone has used your account without permission. You are responsible for activity under your accounts, unless it results from our failure to keep Console secure.

5.3 What you upload. You keep ownership of what you put in Console. You allow us to store, process and use it to deliver your engagement. Do not upload anything you have no right to share, anything malicious, or personal data the engagement does not need, such as payment card numbers, health records or government identifiers, unless we have agreed to handle it.

5.4 Approvals. An approval, sign-off or change request you submit in Console counts as given in writing.

5.5 Availability. We do not guarantee that Console will always be available, unless your Engagement Agreement includes a service level. We may pause access for maintenance or to protect security.

5.6 After an engagement. We give you reasonable notice before closing Console accounts after an engagement ends, so you can download your files.

6. How engagements work

6.1 Growth Call. A free 30-minute call, with no obligation. We quote the Growth Blueprint fee on the call.

6.2 Growth Blueprint. A paid, fixed-fee diagnostic, invoiced before the work starts and usually completed in about 1 to 2 weeks. It delivers a process map, ranked opportunities with impact estimates, a system architecture, targets, and a fixed-price quote for the Build Sprint. If you go ahead with the Build Sprint it quotes, the Blueprint fee is credited toward it. If you do not go ahead, the Blueprint is still yours to keep and use.

6.3 Build Sprint. Fixed scope, fixed price, agreed targets. Before any work starts, you receive a written scope that sets out the deliverables, the milestones, each milestone's price and definition of done, the targets, the timeline and the payment schedule. Work starts when you accept the scope in writing and the initial payment clears.

6.4 The fixed-quote promise. The price you accept is the price you pay for that scope. If we underestimated our own work, we absorb it. The price changes only through a change you approve (section 7), or where a long delay on your side means the remaining work has to be rescheduled (section 8.8).

6.5 Acceptance. When a milestone is ready, we demonstrate it against its definition of done. You then confirm acceptance, or tell us in writing what does not meet the definition of done, within the review window agreed for the engagement. Silence is not approval, but the schedule moves while sign-off is outstanding. Using a deliverable in live operation counts as accepting it.

6.6 Launch. At launch we put the system live, train your team, hand over the paid deliverables (code, credentials and documentation) and monitor the system for the period set out in the Engagement Agreement.

6.7 Scale Partnership. An optional monthly arrangement for ongoing optimization, new automations, reporting, support and fixes, as agreed in writing. It is billed monthly, and either side can end it with 30 days' written notice. You do not need it to keep what we have built.

6.8 Targets. Each Build Sprint has targets we agree and measure, such as response time or hours saved. Targets guide the design and how we report progress. Unless the Engagement Agreement expressly makes a target an acceptance criterion, missing a target is not a breach of contract and does not make any fee refundable. If there is a number you intend to rely on, tell us before you sign. We will either write it into the scope as a testable acceptance criterion or take it off the table.

6.9 Founding Partners. Founding Partners receive preferential pricing in return for agreeing to a published case study. The terms are written into the Engagement Agreement. You approve the case study before it is published, and it discloses the benefit you received. If you later decide not to allow publication, the Engagement Agreement sets out what happens to the preferential pricing.

7. Change requests

7.1 Scope is fixed per milestone. That is what makes a fixed price possible.

7.2 Asking for a change. Anything outside the agreed scope is a change. Raise it in Console or by email. We quote it in writing, with its price and its effect on the timeline. We build it only after you approve it in writing, and you are free to decline it.

7.3 Small refinements are included. Small adjustments inside a milestone, such as wording, layout or thresholds, are part of the work and are not billed. Anything that changes a deliverable, adds an integration or moves the timeline is a change.

7.4 No surprise invoices. We will not do extra work and bill you for it afterwards.

8. Your responsibilities

8.1 Access. Give us timely access to the systems, accounts, data and people the work depends on, and keep that access in place for the engagement. Give us the narrowest access that lets the work proceed, and share credentials through a password manager or secrets tool, not in email or chat.

8.2 One decision-maker. Name one person who can approve scope, settle differing views on your side and sign off deliverables.

8.3 Feedback. Give feedback within the review windows agreed for the engagement, ideally in one consolidated pass.

8.4 Data you give us. You confirm that you have the right to share any data you give us, that you hold any consents the law requires from the people it describes, and that sharing it with us breaks no law, contract or third-party terms. Send only what the work needs, and tell us in advance about data that carries special obligations, such as regulated categories, contractual limits or residency rules.

8.5 Backups. Before we work on a live system, take a backup you can restore from. We work carefully and use staging environments where they exist, but you hold the authoritative copy of your data. We are not your backup provider.

8.6 Third-party accounts. Where practical, third-party services are contracted in your name and billed to you, so the accounts, keys and data stay with you. Their fees are yours, and you must follow their terms.

8.7 Lawful use of what we build. You are responsible for how you use the systems we build, including AI agents. In particular, you must:

• (a) get any consent the law requires before your systems call, text or message people, including prior express written consent where US law requires it for marketing calls or texts that use an artificial or AI-generated voice or an autodialer, and honor do-not-call lists, permitted calling hours and opt-out requests;
• (b) give recording notices, and get consent to record, where the law requires;
• (c) tell people they are dealing with an AI system where the law requires, and never instruct an agent to claim to be a person;
• (d) run AI agents within the limits you approve, keep a route to a human available, and review output wherever an error would matter;
• (e) follow the laws and rules that apply to your industry;
• (f) follow our Acceptable Use Policy.

We build the mechanisms for these: disclosure lines, recording notices, consent capture, opt-out handling, handoff to a person, and logs. Which ones you need, and in which markets, is your decision, made with your own legal advisers. We are engineers, not lawyers, and we do not advise on your regulatory position.

8.8 Delays. If access, data or sign-off arrives later than agreed, delivery dates move by at least the length of the delay. If a delay is long enough to break your reserved build slot, the remaining work moves to the next available slot and may need to be re-quoted. A delay never forfeits money you have paid for milestones we have not started. Those stay refundable under the Refund & Payment Policy.

9. Fees and payment

9.1 Quotes. We do not publish prices. Fees for each engagement are set in its quote or Engagement Agreement.

9.2 Payment terms. Invoicing, the initial payment, milestone payments, refunds and late payment are covered by the Refund & Payment Policy.

9.3 Taxes and transfer costs. Fees do not include taxes unless the quote says so. You pay any taxes and duties that apply, and your own bank, transfer and currency-exchange costs.

9.4 Third-party costs. Third-party costs, such as software subscriptions, usage-based API fees, hosting and domains, are paid by you directly or reimbursed as agreed in advance in writing.

10. Intellectual property and ownership

10.1 You own what we build for you. Ownership passes deliverable by deliverable, as each invoice that covers a deliverable is paid, not in one transfer at the end. Source code, prompts, configurations, data models, schemas, designs, content and documentation created specifically for you become yours when the invoice covering them is paid. We assign our rights in them to you, and we will sign any document reasonably needed to record it.

10.2 Before payment. Until a deliverable is paid for, we own it, and it carries no license for live use. You may review it for acceptance.

10.3 Accounts, credentials and data. We hand over accounts, credentials and data for each deliverable as it is paid. Your own systems and your own data are never withheld.

10.4 What we bring with us. Our pre-existing tools, libraries, frameworks, components, templates and know-how stay ours. Where any of them is part of a deliverable, you receive a perpetual, worldwide, royalty-free, non-exclusive license to use, copy, modify and run it as part of that deliverable, including after the engagement ends, and to transfer that license with the deliverable. We may reuse generic components on other projects. We never reuse your data, your confidential information, your branding, or anything built to solve a problem specific to your business.

10.5 Third-party and open-source components. These keep their own licenses, which bind you directly. We tell you what is in the build.

10.6 Your materials. Anything you give us remains yours. You allow us to use it only to do the work.

10.7 Your data. We do not sell your data, and we do not use it to train AI models for other clients or for any other purpose. How we handle it is set out in the Privacy Policy and the Data Processing Addendum.

10.8 If we end an engagement for our own reasons. You may use and run everything we hand over under section 18.4, whether or not it has been refunded.

10.9 Feedback. If you suggest improvements to our tools or methods, we may use the suggestion freely, without using your confidential information.

11. Third-party services and AI model providers

Most of what we build depends on infrastructure we do not own: AI model providers, cloud hosts, telephony and messaging networks, payment processors, CRMs and your existing software. Their outages, rate limits, retired models, policy changes and price rises are outside our control.

We design for failure where it is sensible to do so, with retries, fallbacks and providers that can be swapped. We cannot guarantee availability we do not provide, and we are not responsible for what those providers do or fail to do. If a provider raises prices, changes its terms or retires a model your system depends on, the cost of adapting is yours. We will tell you as early as we see it, and migration work is handled under a Scale Partnership or as a change.

12. Confidentiality

12.1 Both ways. Each of us will keep the other's confidential information confidential, during the engagement and after it ends. Confidential information is anything marked as confidential, or that a reasonable person would recognize as confidential, including your data, systems, plans and commercial terms.

12.2 Use and access. Each of us will use the other's confidential information only for the engagement, and limit access to the people who need it for the work.

12.3 Exceptions. These duties do not apply to information that is already public through no fault of the receiving party, that the receiving party already had or develops independently, or that it is legally required to disclose. If one of us is required to disclose, it will tell the other first, unless the law forbids it.

12.4 Return and deletion. At the end of an engagement, or on request, we return or delete your confidential information, except where the law requires us to keep it. Copies in our encrypted backups expire within 90 days.

13. Publicity

We do not name you as a client, use your logo or publish a case study about your work without your written permission. Founding Partners agree to a case study as part of their engagement (section 6.9), and still approve it before publication.

14. Data protection

14.1 Our own data. The Privacy Policy explains how we handle personal data we control, such as inquiries and Console accounts.

14.2 Your customers' data. When we process personal data for you, such as your customers' calls, messages or CRM records, you are the controller, we are your processor, and the Data Processing Addendum forms part of your Engagement Agreement.

15. Warranties and disclaimers

15.1 Our commitment. We will do the work with reasonable skill and care, and each deliverable will meet its agreed definition of done when it is accepted. If a deliverable does not, tell us within the warranty period in the Engagement Agreement, or within 30 days of acceptance if none is stated, and we will fix it at no extra cost.

15.2 Authority. Each of us confirms that it has the right to enter into the engagement.

15.3 Everything else is as is. Apart from the commitments in these Terms and the Engagement Agreement, and to the extent the law allows, the website, the Lab and our deliverables are provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement. We do not promise that any system will run without interruption or error, or suit a purpose we were not told about.

15.4 AI is probabilistic. AI models predict likely output; they do not calculate certain answers. They can produce confident, well-formatted output that is wrong, misclassify cases a person would find obvious, and behave differently after a provider updates them. We reduce these risks with tight scope, testing, guardrails, logging and human checkpoints, and we tell you the error rates we measure. We cannot remove them entirely. Deciding where a person must review output is your decision, and a system you choose to run without review runs at your risk.

15.5 No guaranteed business results. We do not guarantee revenue, savings, conversion rates, response times, accuracy percentages, search rankings, mentions in AI answers, traffic, advertising results, app store approval or headcount changes. We do not control search engines, AI assistants, ad platforms or app stores. Figures discussed in proposals or calls are illustrative unless they are written into the scope as acceptance criteria.

16. Limitation of liability

16.1 What is never limited. Nothing in these Terms limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, gross negligence or willful misconduct, or anything else the law does not allow to be limited.

16.2 Indirect loss. Neither of us is liable to the other for indirect or consequential loss, or for lost profits, lost revenue, lost or corrupted data, lost goodwill, lost opportunity or business interruption, whether or not it was foreseeable.

16.3 Cap for engagements. Each party's total liability arising out of or relating to an engagement, however it arises, is limited to the total fees you have paid us under that engagement. For a Scale Partnership, the limit is the fees paid in the 12 months before the event that gave rise to the claim.

16.4 Cap for free use. If you use the website, the Lab or the Console preview without a paid engagement, our total liability to you is limited to USD 100.

16.5 Exceptions to the caps. The limits in sections 16.2 to 16.4 do not apply to your obligation to pay fees, or to your obligations under section 17.1.

16.6 Businesses and consumers. Our services are for businesses. If you use the website as a consumer, you may have rights under the law that these Terms cannot limit, and nothing in these Terms affects them.

17. Indemnities

17.1 From you. You will defend and compensate us against third-party claims, regulatory fines and reasonable costs arising from: data or materials you supplied without the necessary rights or consents; your use of a system we built in breach of the law or our Acceptable Use Policy, for example calling or texting people without the required consent; or instructions you gave us.

17.2 Infringement by our work. If a third party claims that a deliverable we created infringes its intellectual property rights, we will, at our choice, modify the deliverable so it no longer infringes, replace it with an equivalent, or refund the fees paid for it. This does not apply to your materials, third-party or open-source components, or changes made by anyone other than us, and it is subject to the cap in section 16.3.

17.3 How claims are handled. The party seeking protection must tell the other promptly, let it control the defense and settlement, and cooperate reasonably.

18. Suspension and termination

18.1 Website and Lab. We may suspend or block access for anyone who misuses the website or the Lab.

18.2 If you end an engagement. You may end an engagement at any time, in writing, for any reason. You pay for milestones already delivered, the milestone in progress in full (it is not pro-rated), and third-party costs already committed for you. Paid milestones we have not started are refunded, as set out in the Refund & Payment Policy.

18.3 If we end it for cause. We may pause or end an engagement if an invoice stays unpaid, if we are asked to build something that breaks the law or our Acceptable Use Policy, or if conduct toward our team makes the work unworkable. For late payment, we tell you once and pause only after an invoice has been unpaid for 14 days; ending the engagement can follow the pause, not the invoice. Unstarted paid milestones are refunded on the same basis as section 18.2.

18.4 If we end it for our own reasons. If we end an engagement for a reason of our own, such as being unable to deliver, we refund every milestone that is not finished, including one in progress, and hand over everything that exists.

18.5 Scale Partnership. Either side can end a Scale Partnership with 30 days' written notice. Fees for the notice period remain payable, and work continues during it.

18.6 Outstanding invoices. While an invoice is unpaid, nothing new transfers: no new code, credentials, production deployments or repository access. Everything you have already paid for is handed over regardless. We never withhold your own systems or your own data.

18.7 When an engagement ends. We hand over the paid deliverables, your data and your access, and we remove our own access. Please revoke anything we miss. We return or delete personal data as set out in the Privacy Policy and the Data Processing Addendum.

18.8 What continues afterwards. Sections on ownership and licenses, confidentiality, payment, limitation of liability and indemnities, and any other terms that by their nature should continue, survive the end of an engagement.

19. Complaints and disputes

19.1 Talk to us first. Email hello@worcia.com (opens in a new tab) with the details. We reply within one business day and will work with you in good faith to resolve the issue. Most disputes are disagreements about scope, and those are settled faster in a conversation than through any formal process.

19.2 Governing law. These Terms, and any dispute about them or our services, are governed by the laws of the State of Wyoming, USA, and applicable US federal law, without regard to conflict-of-law rules.

19.3 Courts. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute that we can't resolve between us, and both of us agree to their jurisdiction. Either of us may still ask any court for urgent relief to protect confidential information or intellectual property. Nothing in this section takes away rights you have under consumer protection laws that apply to you and can't be waived by contract.

20. General

20.1 Entire agreement. These Terms, the policies in section 1.4 and your Engagement Agreement are the whole agreement between us about their subject. Neither of us relies on any statement that is not written in them. This does not limit liability for fraud.

20.2 Order of priority. If documents conflict, this order applies: the Engagement Agreement, then the Data Processing Addendum on data protection matters, then these Terms, then the other policies in section 1.4.

20.3 Transfer. We may transfer our rights and obligations to a company we form to carry on Worcia's business, or to a successor to that business, and we will tell you when we do. You may not transfer yours without our written consent, which we will not withhold unreasonably.

20.4 Subcontractors. We may use subcontractors and the providers listed on our Subprocessors page. We remain responsible for their work.

20.5 Events outside our control. Neither of us is liable for delay or failure caused by events beyond reasonable control, such as outages at third-party providers, failures of the internet or utilities, natural disasters, war or government action. This does not excuse paying for work already done.

20.6 Notices. We send notices by email to the contact details you give us. You send notices to hello@worcia.com (opens in a new tab). A notice takes effect when it is sent, unless the sender learns that it was not delivered.

20.7 Relationship. We are independent contractors. Nothing in these Terms creates a partnership, joint venture or employment relationship.

20.8 Other terms. If any part of these Terms is found unenforceable, the rest still applies. A delay in enforcing a right is not a waiver of it. No one other than you and us has rights under these Terms. If these Terms are translated, the English version prevails.

21. Changes to these Terms

We may update these Terms. When we do, the effective date at the top changes with it, and we will make material changes obvious. The version that applies to an engagement is the one in force when you accepted its scope. Changing this page does not change an agreement already signed.

22. Contact

Questions about these Terms: hello@worcia.com (opens in a new tab) or +1 415 605 2585. You can also use our contact page, and read how engagements work on the engagement page.